FREQUENTLY ASKED QUESTIONS
Last Updated on February 29, 2018
You can cancel your order by calling your bank, Brazilian, or any other institution that was used to place the order. You may also call us to not process your order.
To change the order, please call us as soon as possible!
You may return your products or orders only if I meet all requirements. Meaning that the items used or opened.. and that it hasn’t been over 3 days after receiving the order or product. (please refer to our terms and conditions)
If you order online, you cannot come to the store to return any products or orders
We usually ship all orders Brazilian on the same day or unless we are out of the items. But they will notify you we are out of stock. And that can also delay things. But for most of the country, shipping usually takes 2 to 3 business days to deliver. Or unless you express shipping, which is the next day’s delivery.
We also offer Free shipping on all orders!
We have two shipping options: Regular Shipping and Express Shipping
Regular shipping is free, and it’s 2 to 3 business days for delivery.
Express Shipping is $28.90, and its next-day delivery.
Our warranty is going to a licensed professional to get the best out of our hair extensions products. Please don’t do it yourself…